Services

Root-cause analysis to understand fully the target areas for change

We conduct a behavioural diagnosis to specify who and what needs to change to achieve the desired outcomes. Don’t resort to guesswork for your implementation plan - structured approaches lead to better solutions.

Feasibility assessment to uncover where to prioritize performance improvement

We consider your organization’s available resources, skills, and capacity to help identify the optimal approach to achieving the best results. Don’t waste your resources - ensure that your organization uses available resources to optimize impact.
Example: Your organization is responsible for supporting the primary care community in addressing the opioid crisis. To effectively deliver results, you need to examine the data to understand where the problems are greatest, and identify the drivers of family physician behaviour with a view to ensure best possible patient care and outcomes. Contact us to learn more about our experience in the domain of optimizing prescribing.

Leveraging what is already known to adapt existing solutions for your context

We analyze what has worked elsewhere and use our experience to help your organization implement the key components needed to drive change. Don’t re-invent the wheel - build upon what is already known. 

Developing tailored solutions through user-centred design to maximize engagement, uptake, and impact

We work with your team and your target users to co-develop solutions. Don’t rely on intuition - have confidence that your solution will actually work for the people who need it. 

Example: Your organization needs to devise an implementation strategy to support pharmacists now that their scope of practice has expanded. To ensure pharmacists are able to effectively adopt this scope, solutions need to go beyond addressing knowledge gaps to ensure pharmacists understand how to action new responsibilities and for which patients. Contact us to learn more about supporting changes in health professional roles and routines.

Support outcome analyses to evaluate whether change initiatives are achieving the goals and why (or why not)

We work with your organization to design and review analyses of existing change initiatives to understand whether they are working. Don’t leave evaluation as an afterthought - incorporate measures that matter to your stakeholders from the outset.

Identification of key elements needed for scale and spread 

We support your organization in defining the building blocks of your initiative and identifying which are central to driving success. Don’t leave your success to chance- understand how to systematically adapt your initiative as you build.
Example: Your organization needs to understand whether a new digital tool is helping to improve clinical outcomes for patients with mental health. The tool itself contains multiple features and it was offered to a broad range of patients. An evaluation is needed to understand which feature(s) produce the desired outcome(s) for which patients. Contact us to learn more about evaluating whether and why things are working (or not). 

We strive to put ourselves out of business by helping your organization develop the skills it needs to succeed.

Bespoke workshops

Tailored sessions for small and large groups to build internal capacity in problem identification, solution development, and impact evaluation.

Example: Understanding how your organization and team members can use performance data to drive improved quality of care.

Coaching

Structured support to build individual knowledge and skills related to performance management and developing change strategies.

Example: Coaching individuals and small groups to understand their performance and reach their potential.